Our Chocolate FAQs

Coco Polo’s chocolate bars, with ingredients having a shorter freshness life such as nuts, can last up to 12 months from time of manufacture. The other bars are recommended for 18 months. The “Best By Date” shown on the back of our bars reflect these time limits. Our bars, as with all chocolates, store best at 65-70 degrees, away from direct sunlight, in low humidity and sealed from surrounding smells that can affect their taste and texture. Therefore…Eat our chocolates as soon as you receive them!

All our ingredients are sourced from Fair Trade certified farms, are NON-GMO certified and all natural to provide you the best possible chocolate bars. Our cocoa is sourced through the following sustainable practices:

Côte d’Ivoire Alliance of Farmers
Cocoa Livelihoods Program
Processors Alliance for Cocoa Traceability and Sustainability (PACTS)

As with all foods that are processed from their raw ingredients, including sugar sweetened chocolates, the taste is determined not only by the ingredients as listed, but also by their individual ingredient’s quality standards. Coco Polo responsibly sources ingredients that are clean, fresh and ones that impart the maximum health benefits. The actual process of how these ingredients are combined, treated and nurtured also define the finished chocolate bar’s taste and properties.

The FDA Standards of Identity, which we follow, lists, “Sugar Free” as less than 0.5 g sugars per RACC (Reference Amount Customarily Consumed) and per labeled serving size . It also contains no ingredient that is a sugar or generally understood to contain sugars. Coco Polo’s 70% Dark was developed originally in 1996 as fully “Sugar Free”.

“No Added Sugars” and “Without Added Sugars” are descriptions allowed if no sugar or sugar containing ingredient is added during processing. It is also used if the naturally occurring sugars present, such as from nuts, exceeds the 0.5 g sugar rule per serving size

Zero Added Sugar is another description similar to No Added Sugars.

While there are not many brands using Stevia as its sweetener, Coco Polo did its own R&D with the sweetener for over 20 years to make sure we had eliminated the undesirable and identifiable Stevia taste. Our journey as chocolate makers first started in 1979. We have always felt that the main reason people eat chocolate is because of its enjoyable taste. We have NO STEVIA nor UNFAMILIAR TASTES, which would distract from the wholesome richness of the cacao bean, the real star of every chocolate bar. Development of our pure chocolate base started in 1996, for all our 70% Dark and 39% Milk bars, and was the first step to satisfying that basic desire. We are the only Stevia sugar free that has exclusively used LOW-GI plus SUPER FOODS in our bars. We select fine quality specialty cocoa beans and make them into a true couverture quality chocolate in the European tradition instead of chocolate chip or compound quality. All our chocolates are suitable for not only baking but also fine confectionery making.

If stored under proper conditions, our products will retain their freshness. The most favorable storage temperature for our chocolate products is between 60° and 68° Fahrenheit, and this should be occurring in a cool dry place.

Yes, we offer 2 types of variety boxes: 5 bar and 8 bar.

Sugar comes in many forms, which when accumulated on a daily basis, makes it difficult for the body to process efficiently therefore contributing to possible health problems. By choosing foods, without added sugars, that still satisfy the needs of the body and mind, the positive benefits and satisfaction are not diluted by the negative effects of sugar.

• These are our own formulations using Specialty (aka Flavor) cocoa beans ground and conched to develop the complex bean characteristics into a true Fine Quality Couverture chocolate, made in the European tradition of cocoa bean excellence.  https://chocolateinstitute.org/blog/2017/08/
• We also are the first to add SUPER FOODS to our already high cocoa content sugar free chocolates to provide additional health benefits.  We shy away from using empty calorie or trendy flavorings unless they provide a traceable health contribution.

Stevia is derived from a plant found in South America. It is 300 times sweeter than sugar but contains zero calories. For more info check out our stevia page under Ingredients.

Yes, all of our chocolate is 100% Keto friendly.

https://www.ncbi.nlm.nih.gov/books/NBK499830/

No. All our products are gluten free.

Some of our products contain soy and/or milk and/or nuts. We are a peanut free facility. The ingredients for each product are listed on the product pages.

If you receive your order and the chocolate is damaged, best and fastest is to call our (800) 433-2462 number, ask for Sandy, or contact so@ycchoc.com or fill out our contact form and we will assist you.

Yes, customs and tariffs may apply. Please call us for more information 800.433.2462

When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.

• We aim to ship within 3 working days from receipt of your order.
• In warm weather times below 90 degrees, we ship with ice packs (as many as we feel is needed) and insulated cartons at no additional charge to you and have your package picked up at the beginning of the next week after the order is received, so to eliminate the possibility of a weekend transit layover and possible melted chocolates. The ice packs will not stay cold over the weekend in addition to regular transit times. An exception is when the weather is excessively hot (over 90 degrees).  When this happens, we will contact you by phone and/or email to let you know that your order will be delayed because the trucks run at 100-120 degrees, even too hot for ice packs.   We recommend that you still select regular ground shipping, not expedited.
• During regular shipping time of the year, the shippers do not work on the weekends nor holidays, so your package may be delayed during these times.
• The shippers we use, both USPS and FedEx should get your package to you within 2-3 working days.  If you do not receive your order within this time-frame from the date of your confirmed shipped date, please call us on our 800 433 2462, so we can immediately contact the shipper and find out the location of your package.  Your call will help us to reship your order as soon as possible if the shipper has not kept their promise to both of us to deliver within their promised delivery date.
• THE HOLIDAY TIME DURING NOVEMBER AND DECEMBER: The shippers have notified us that all deliveries within these months may experience delays due to their increased volumes.  After you receive your tracking number when your package is picked up, please check their website to see if your order will still reach you in the time they show scheduling it delivered.
• Any and all question….always remember!  We are here at our 800 433 2462 number M-F 10-5 EST and SAT 10-4 EST.  During the run up to the holidays, we are also here on SUN 10-4 EST. And, we are happy to hear from you!

Yes, we offer free ground shipping for all orders over $70.

We may ask you to return the product if we need to place a claim at our expense. Call us to chat if you are unhappy with your chocolates for any reason. Even if the chocolate is OK but you prefer milk instead of dark or vice versa, we are here to help!

Discover the Irresistible Taste of Cocopolo’s Sugar-Free Cocoa Chocolate, Now Available for Partnership

Calling all store owners and wholesalers! Cocopolo, the leading provider of sugar-free and no sugar added cocoa chocolate, is excited to offer our exquisite products for partnership opportunities across the United States and Canada. With our presence in multiple states including New Jersey, New York, California, and more, we are eager to expand our reach by partnering with you to sell our delectable treats in your store or as part of your wholesale offerings.

Joining forces with Cocopolo means gaining access to a sought-after range of health-conscious cocoa chocolate that promises to captivate your customers. Crafted with meticulous attention to detail, our sugar-free varieties deliver an indulgent experience without compromising on taste. By partnering with us, you’ll have the opportunity to enhance your product lineup with our exceptional offerings and meet the growing demand for guilt-free indulgence.

To explore the exciting partnership options available, don’t hesitate to contact us today at (800) 433-2462. Our team is ready to provide you with detailed information and guide you through the process of bringing Cocopolo’s sugar-free cocoa chocolate to your customers. Together, let’s create a winning collaboration that delights taste buds and drives success in your business.

Coco Polo’s chocolate bars, with ingredients having a shorter freshness life such as nuts, can last up to 12 months from time of manufacture. The other bars are recommended for 18 months. The “Best By Date” shown on the back of our bars reflect these time limits. Our bars, as with all chocolates, store best at 65-70 degrees, away from direct sunlight, in low humidity and sealed from surrounding smells that can affect their taste and texture. Therefore…Eat our chocolates as soon as you receive them!

All our ingredients are sourced from Fair Trade certified farms, are NON-GMO certified and all natural to provide you the best possible chocolate bars. Our cocoa is sourced through the following sustainable practices:

Côte d’Ivoire Alliance of Farmers
Cocoa Livelihoods Program
Processors Alliance for Cocoa Traceability and Sustainability (PACTS)

As with all foods that are processed from their raw ingredients, including sugar sweetened chocolates, the taste is determined not only by the ingredients as listed, but also by their individual ingredient’s quality standards. Coco Polo responsibly sources ingredients that are clean, fresh and ones that impart the maximum health benefits. The actual process of how these ingredients are combined, treated and nurtured also define the finished chocolate bar’s taste and properties.

The FDA Standards of Identity, which we follow, lists, “Sugar Free” as less than 0.5 g sugars per RACC (Reference Amount Customarily Consumed) and per labeled serving size . It also contains no ingredient that is a sugar or generally understood to contain sugars. Coco Polo’s 70% Dark was developed originally in 1996 as fully “Sugar Free”.

“No Added Sugars” and “Without Added Sugars” are descriptions allowed if no sugar or sugar containing ingredient is added during processing. It is also used if the naturally occurring sugars present, such as from nuts, exceeds the 0.5 g sugar rule per serving size

Zero Added Sugar is another description similar to No Added Sugars.

While there are not many brands using Stevia as its sweetener, Coco Polo did its own R&D with the sweetener for over 20 years to make sure we had eliminated the undesirable and identifiable Stevia taste. Our journey as chocolate makers first started in 1979. We have always felt that the main reason people eat chocolate is because of its enjoyable taste. We have NO STEVIA nor UNFAMILIAR TASTES, which would distract from the wholesome richness of the cacao bean, the real star of every chocolate bar. Development of our pure chocolate base started in 1996, for all our 70% Dark and 39% Milk bars, and was the first step to satisfying that basic desire. We are the only Stevia sugar free that has exclusively used LOW-GI plus SUPER FOODS in our bars. We select fine quality specialty cocoa beans and make them into a true couverture quality chocolate in the European tradition instead of chocolate chip or compound quality. All our chocolates are suitable for not only baking but also fine confectionery making.

If stored under proper conditions, our products will retain their freshness. The most favorable storage temperature for our chocolate products is between 60° and 68° Fahrenheit, and this should be occurring in a cool dry place.

Yes, we offer 2 types of variety boxes: 5 bar and 8 bar.

Sugar comes in many forms, which when accumulated on a daily basis, makes it difficult for the body to process efficiently therefore contributing to possible health problems. By choosing foods, without added sugars, that still satisfy the needs of the body and mind, the positive benefits and satisfaction are not diluted by the negative effects of sugar.

• These are our own formulations using Specialty (aka Flavor) cocoa beans ground and conched to develop the complex bean characteristics into a true Fine Quality Couverture chocolate, made in the European tradition of cocoa bean excellence.  https://chocolateinstitute.org/blog/2017/08/
• We also are the first to add SUPER FOODS to our already high cocoa content sugar free chocolates to provide additional health benefits.  We shy away from using empty calorie or trendy flavorings unless they provide a traceable health contribution.

Stevia is derived from a plant found in South America. It is 300 times sweeter than sugar but contains zero calories. For more info check out our stevia page under Ingredients.

If you receive your order and the chocolate is damaged, best and fastest is to call our (800) 433-2462 number, ask for Sandy, or contact so@ycchoc.com or fill out our contact form and we will assist you.

Yes, customs and tariffs may apply. Please call us for more information 800.433.2462

When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.

• We aim to ship within 3 working days from receipt of your order.
• In warm weather times below 90 degrees, we ship with ice packs (as many as we feel is needed) and insulated cartons at no additional charge to you and have your package picked up at the beginning of the next week after the order is received, so to eliminate the possibility of a weekend transit layover and possible melted chocolates. The ice packs will not stay cold over the weekend in addition to regular transit times. An exception is when the weather is excessively hot (over 90 degrees).  When this happens, we will contact you by phone and/or email to let you know that your order will be delayed because the trucks run at 100-120 degrees, even too hot for ice packs.   We recommend that you still select regular ground shipping, not expedited.
• During regular shipping time of the year, the shippers do not work on the weekends nor holidays, so your package may be delayed during these times.
• The shippers we use, both USPS and FedEx should get your package to you within 2-3 working days.  If you do not receive your order within this time-frame from the date of your confirmed shipped date, please call us on our 800 433 2462, so we can immediately contact the shipper and find out the location of your package.  Your call will help us to reship your order as soon as possible if the shipper has not kept their promise to both of us to deliver within their promised delivery date.
• THE HOLIDAY TIME DURING NOVEMBER AND DECEMBER: The shippers have notified us that all deliveries within these months may experience delays due to their increased volumes.  After you receive your tracking number when your package is picked up, please check their website to see if your order will still reach you in the time they show scheduling it delivered.
• Any and all question….always remember!  We are here at our 800 433 2462 number M-F 10-5 EST and SAT 10-4 EST.  During the run up to the holidays, we are also here on SUN 10-4 EST. And, we are happy to hear from you!

Yes, we offer free ground shipping for all orders over $70.

We may ask you to return the product if we need to place a claim at our expense. Call us to chat if you are unhappy with your chocolates for any reason. Even if the chocolate is OK but you prefer milk instead of dark or vice versa, we are here to help!

Yes, all of our chocolate is 100% Keto friendly.

https://www.ncbi.nlm.nih.gov/books/NBK499830/

No. All our products are gluten free.

Some of our products contain soy and/or milk and/or nuts. We are a peanut free facility. The ingredients for each product are listed on the product pages.