Yes, all of our chocolate is 100% Keto friendly.
https://www.ncbi.nlm.nih.gov/books/NBK499830/
Some of our products contain soy and/or milk and/or nuts. We are a peanut free facility. The ingredients for each product are listed on the product pages.
If you receive your order and the chocolate is damaged, best and fastest is to call our (800) 433-2462 number, ask for Sandy, or contact so@ycchoc.com or fill out our contact form and we will assist you.
Yes, customs and tariffs may apply. Please call us for more information 800.433.2462
When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.
- We aim to ship within 3 working days from receipt of your order.
- In warm weather times below 90 degrees, we ship with ice packs (as many as we feel is needed) and insulated cartons at no additional charge to you and have your package picked up at the beginning of the next week after the order is received, so to eliminate the possibility of a weekend transit layover and possible melted chocolates. The ice packs will not stay cold over the weekend in addition to regular transit times. An exception is when the weather is excessively hot (over 90 degrees). When this happens, we will contact you by phone and/or email to let you know that your order will be delayed because the trucks run at 100-120 degrees, even too hot for ice packs. We recommend that you still select regular ground shipping, not expedited.
- During regular shipping time of the year, the shippers do not work on the weekends nor holidays, so your package may be delayed during these times.
- The shippers we use, both USPS and FedEx should get your package to you within 2-3 working days. If you do not receive your order within this time-frame from the date of your confirmed shipped date, please call us on our 800 433 2462, so we can immediately contact the shipper and find out the location of your package. Your call will help us to reship your order as soon as possible if the shipper has not kept their promise to both of us to deliver within their promised delivery date.
- THE HOLIDAY TIME DURING NOVEMBER AND DECEMBER: The shippers have notified us that all deliveries within these months may experience delays due to their increased volumes. After you receive your tracking number when your package is picked up, please check their website to see if your order will still reach you in the time they show scheduling it delivered.
- Any and all question….always remember! We are here at our 800 433 2462 number M-F 10-5 EST and SAT 10-4 EST. During the run up to the holidays, we are also here on SUN 10-4 EST. And, we are happy to hear from you!
We may ask you to return the product if we need to place a claim at our expense. Call us to chat if you are unhappy with your chocolates for any reason. Even if the chocolate is OK but you prefer milk instead of dark or vice versa, we are here to help!
Inclusions needed to be nutrient dense.Our criteria for choosing what to add to our chocolate was based on boosting health through food to our already antioxidant rich 70% and 39% cacao. All inclusions were qualified first as having a Low-GI (Glycemic Index), which matched our focus for sugar free and provided the most enrichment for the calorie intake.
For example:
- Chia Super Food is added to the Coconut bar because coconut was not enough of a health enhancement on its own https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3518271/ U.S. National Library of Medicine, National Institutes of Health. PMC
- Crispy Puffed Quinoa Super Food, a nutritional powerhouse, was added to make a crispy bar, instead of rice with its poor nutrition content and Hi-GI.
- Tart Montmorency Cherries Super Fruits for their anti-inflammation properties, a fruit that Diabetics can eat
- Elderberries Super Fruit, for their immune boosting powers
- Cocoa Nibs- 100% cacao providing an antioxidant boost to the already high 70% Dark Chocolate
- We roast all nuts in our bars in-house toasty, just before adding to the bars for freshness and maximum flavor.
- No empty flavorings/calories, just real Super Foods to boost the nutritional value of the antioxidant star, the cocoa bean.
Coco Polo’s chocolate bars, with ingredients having a shorter freshness life such as nuts, can last up to 12 months from time of manufacture. The other bars are recommended for 18 months. The “Best By Date” shown on the back of our bars reflect these time limits. Our bars, as with all chocolates, store best at 65-70 degrees, away from direct sunlight, in low humidity and sealed from surrounding smells that can affect their taste and texture. Therefore…Eat our chocolates as soon as you receive them!