Question 1

Where is my order? How can I track my package?

innovafire · Accepted Answer

When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.

We aim to ship within 3 working days from receipt of your order.
In warm weather times below 90 degrees, we ship with ice packs (as many as we feel is needed) and insulated cartons at no additional charge to you and have your package picked up at the beginning of the next week after the order is received, so to eliminate the possibility of a weekend transit layover and possible melted chocolates. The ice packs will not stay cold over the weekend in addition to regular transit times. An exception is when the weather is excessively hot (over 90 degrees). When this happens, we will contact you by phone and/or email to let you know that your order will be delayed because the trucks run at 100-120 degrees, even too hot for ice packs. We recommend that you still select regular ground shipping, not expedited.
During regular shipping time of the year, the shippers do not work on the weekends nor holidays, so your package may be delayed during these times.
The shippers we use, both USPS and FedEx should get your package to you within 2-3 working days. If you do not receive your order within this time-frame from the date of your confirmed shipped date, please call us on our 800 433 2462, so we can immediately contact the shipper and find out the location of your package. Your call will help us to reship your order as soon as possible if the shipper has not kept their promise to both of us to deliver within their promised delivery date.
THE HOLIDAY TIME DURING NOVEMBER AND DECEMBER: The shippers have notified us that all deliveries within these months may experience delays due to their increased volumes. After you receive your tracking number when your package is picked up, please check their website to see if your order will still reach you in the time they show scheduling it delivered.
Any and all question....always remember! We are here at our 800 433 2462 number M-F 10-5 EST and SAT 10-4 EST. During the run up to the holidays, we are also here on SUN 10-4 EST. And, we are happy to hear from you!

Question 2

Where is my order? How can I track my package?

innovafire · Accepted Answer

When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.

We aim to ship within 3 working days from receipt of your order.
In warm weather times below 90 degrees, we ship with ice packs (as many as we feel is needed) and insulated cartons at no additional charge to you and have your package picked up at the beginning of the next week after the order is received, so to eliminate the possibility of a weekend transit layover and possible melted chocolates. The ice packs will not stay cold over the weekend in addition to regular transit times. An exception is when the weather is excessively hot (over 90 degrees). When this happens, we will contact you by phone and/or email to let you know that your order will be delayed because the trucks run at 100-120 degrees, even too hot for ice packs. We recommend that you still select regular ground shipping, not expedited.
During regular shipping time of the year, the shippers do not work on the weekends nor holidays, so your package may be delayed during these times.
The shippers we use, both USPS and FedEx should get your package to you within 2-3 working days. If you do not receive your order within this time-frame from the date of your confirmed shipped date, please call us on our 800 433 2462, so we can immediately contact the shipper and find out the location of your package. Your call will help us to reship your order as soon as possible if the shipper has not kept their promise to both of us to deliver within their promised delivery date.
THE HOLIDAY TIME DURING NOVEMBER AND DECEMBER: The shippers have notified us that all deliveries within these months may experience delays due to their increased volumes. After you receive your tracking number when your package is picked up, please check their website to see if your order will still reach you in the time they show scheduling it delivered.
Any and all question....always remember! We are here at our 800 433 2462 number M-F 10-5 EST and SAT 10-4 EST. During the run up to the holidays, we are also here on SUN 10-4 EST. And, we are happy to hear from you!